Privacy Policy

1. Introduction
24HRC (“24HRC,” “we,” “us,” or “our”) operates 24HRC, 24hrc.com and provides restoration, disaster recovery, construction, and contracting services in Southern California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. It applies to clients (e.g., HOAs, private individuals, businesses, trusts, educational institutions, government entities), website visitors, employees, and vendor partners.

2. Information We Collect
We collect the following categories of personal information:

- Client Information: 
- Name, email address, postal address, phone number (via contact forms, emails, phone calls, inbound texts).
- Payment information, including credit card data (processed through our payment partner).
- Website Visitor Information: 
- IP addresses, cookies, and browsing data (via analytics tools like Google Analytics, Wix, and other web services).
- Employee and Vendor Information: 
- Sensitive personal information, including Social Security numbers, driver’s license info, precise geolocation, health data, race, creed, and religious data (via online forms, HR forms, vendor agreements).
- Data required for user accounts (e.g., name, email, and potentially sensitive info for HR or accounting access).
- Account Information: 
- Data from users creating accounts on 24HRC.com (e.g., name, email) for mailing lists, company email, HR software, accounting software, or payment functions.

Notice at Collection: We provide a notice at the point of collection (e.g., on contact forms, payment pages) listing these categories and their purposes.

3. How We Collect Information
- Directly from You: Through contact forms, emails, phone calls, inbound texts, account creation, HR forms, and vendor agreements.
- Automatically: Via website analytics tools (e.g., Google Analytics, Wix) that collect IP addresses, cookies, and browsing data.
- From Third Parties: Credit card data is collected via our payment partner.

4. How We Use Your Information
We use your personal information for the following purposes:
- Client Data: To deliver services, communicate with you, process payments, and conduct customer-driven marketing.
- Website Visitor Data: For analytics to improve our website and customer-driven marketing.
- Employee/Vendor Data: For payroll, compliance (e.g., tax reporting, background checks), HR management, and other necessary purposes.
- Account Data: To manage mailing lists, company email, HR software, accounting software, and payment functions.

Sensitive Personal Information: We limit the use of sensitive data (e.g., SSNs, geolocation, health data) to necessary purposes only, such as payroll and compliance, and do not use it for marketing.

5. How We Share Your Information
We share personal information with the following third parties for operational purposes:
- Payment Partner: Credit card data for payment clearing.
- Analytics Providers: IP addresses, cookies, and browsing data with Google Analytics and Wix for website analytics.
- Website Platform: Data processed by Wix for website functionality.
- HR Software: Employee/vendor sensitive data for HR management.
- Government Agencies: Data as required for compliance (e.g., tax reporting, background checks).
- Clients: Relevant data (e.g., vendor/employee info) when required (e.g., for insurance or drivers’ requirements).
- Third-Party Integrations: Data shared with Google, Microsoft, Meta (e.g., Facebook, Instagram), YouTube, and other plugins visible on 24HRC.com (e.g., social media buttons, embedded videos).

No Selling or Marketing Sharing: We do not sell your personal information or share it with third parties for their direct marketing purposes. We also do not share data for cross-context behavioral advertising (e.g., targeted ads across websites).

6. Cookies and Tracking Technologies
We use cookies and tracking technologies (via Google Analytics, Wix, etc.) to collect IP addresses and browsing data for analytics and customer-driven marketing. A cookie banner informs users and provides an opt-out option.

7. Your California Privacy Rights
As a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA), even if we don’t meet all CCPA thresholds:

- Right to Know: Request what personal information we collect, use, or share about you.
- Right to Delete: Request deletion of your personal information, subject to legal or contractual requirements.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Limit Use: We already limit sensitive personal information to necessary purposes (e.g., payroll, compliance).
- Right to Opt-Out of Sale/Sharing: Not applicable, as we do not sell or share data for advertising.

How to Exercise Your Rights: Submit requests via our website contact form at 24HRC.com or call us at 949-407-6800. We’ll respond within 45 days (extendable by 45 more if needed) and delete data unless required by law or business needs.

8. Children’s Privacy
We do not knowingly collect personal information from children under 13 or target minors under 18 in California.

9. Data Security
We use reasonable measures to protect your personal information but cannot guarantee absolute security.

10. Third-Party Links and Plugins
24HRC.com includes third-party integrations (e.g., Google, Microsoft, Meta, YouTube). These parties may collect data under their own privacy policies, which we don’t control.

11. Updates to This Policy
We review and update this Privacy Policy annually. The “Last Updated” date at the top reflects the latest version.

12. Contact Us
For privacy inquiries or to exercise your rights, contact us at:
- Phone: 949-407-6800
- Website: Submit a request via the contact form at 24HRC.com